University of Michigan airline customer survey
The University of Michigan surveyed airline customers earlier this year to gauge their satisfaction, and scored the airlines on a zero-to-100 scale.
Airline, score, percent change from 2007
Southwest Airlines, 81, 2.5 percent
Continental Airlines, 68, 9.7 percent
Delta Air Lines, 64, 6.7 percent
American Airlines, 60, -3.2 percent
US Airways, 59, 9.3 percent
Northwest Airlines, 57, unchanged
United Airlines, 56, unchanged
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