Thursday, April 23, 2009
Saturday, April 18, 2009
尼康D5000 迎战 佳能500D(T1i)
Tuesday, April 7, 2009
Fwd: Asian tigers
Tuesday April 7th 2009
Asian tigers
- Posted by:
- Economist.com | LONDON
AIRLINES from Asia and the Pacific region dominate the annual awards recently announced by Skytrax, a company specialising in airline and airport research. Apparently some 16m travellers from over 95 countries took part in Skytrax's tenth survey, and between them they named Cathay Pacific the world's best airline.
Lining up behind the Hong Kong carrier were, in order, Singapore Airlines, Asiana Airlines, Qatar Airways, Emirates, Qantas, Etihad Airways, Air New Zealand, Malaysia Airlines and Thai Airways. Interestingly/strangely enough, the exact same airlines made up last year's top ten, albeit in a slightly different order.
Other award-winners included Qatar Airways (best economy class) Etihad Airways (best business class), Singapore Airlines (best first class), Malaysia Airlines (best cabin staff—the recruitment process that Gulliverdiscussed recently is clearly working well) and Emirates (best inflight entertainment). We have to look to Virgin Atlantic's success in the categories for best premium economy class and best business-class lounge to find success for a European or American carrier.
The operating environment for, say, American airlines (unionised workforces, lack of government subsidies, older planes, etc) is vastly different from that for Asian airlines, and this helps explain why they don't appear atop surveys such as Skytrax's. But most passengers will be less concerned with why service standards are lower, than with the mere fact that they are. See the comments on this post for examples.
American carriers are keen to keep foreign airlines out of their domestic market. Surveys such as this help explain why.
(Photo credit: AFP)
Comments
alastairbjs wrote:
The American "experience", be this airlines, transit or customs, is an excellent reason for flying via Asia to Europe from Down Under...
zaxxx wrote:
>There is not one US based airline that received government subsidies or is owned by the state, in whole or part.
Every US airline received massive direct subsidy in the form of aid and government-backed loans post-9/11 and massive indirect subsidies through repeated bankruptcy protection. And if you ever saw what government employees and military personnel pay for travel, you'd be astonished.
atharvana wrote:
American airlines treat passengers as dirt. They are arrogant and do not understand that the passengers help put bread on their table. It has been like this for over three decades. The government should let them fail if it comes to that and not bail them out as it is doing with the auto and finance industry.
FlyingForFun wrote:
The appalling service on American carriers is a shame. I would never travel on an American airline when going overseas. Have taken Emirates several times and the service, planes, flight experience is wonderful. Its a shame the U.S. govt will not allow foreign (Asian/Gulf) airlines to fly domestically...what an experience that would be...you would actually get your moneys worth....
hommer_simpson wrote:
American and European airlines have had years of state subsidy, monopolies to hone in their skill and two of the worlds leading aircraft manufacturers (Boing and Airbus) to help them get a leg up, yet all they have done is to find a way to make money without satisfying the customer.
These Asian airlines are run by business school grads who focous on their product and customer, and as such have a different mentality. Customer satisfaction is something to be proud of in Asian airlines, while in NA / Europe its just one of those anoying things. If only the NA / European airlines could find a way to make money without having customers, then they would do great.
jamesyar wrote:
Have to say that of the European carriers, I had the best experience with KLF or BA (but I think I was lucky as they can be wildly inconsistent.)
Compared to Cathay and Singapore though, there were so far behind in every conceivable way.
pierre wrote:
Mike in warsaw states that US and European airlines are state owned or subsadized. This is certainly true for European airlines, but nor for US airlines. There is not one US based airline that received government subsidies or is owned by the state, in whole or part.
I do agree that the service aboard US based carriers is mediocre but will place them with the best overall for safety, and on time performance, and connections.
mikeinwarsaw wrote:
American and European airlines are dominated by State owned/subsidised companies operating in near monopolies with all the downside effect of personnel who are State employees whereby the customer is the least important element of the business. Try flying on Air France (arrogant and rude), Lufthansa (very efficient but "you will obey"), BA (bl...y aw..l), or any East European airline with an attitude carry over from communist times. As to Alitalia:The less said the better! And the USA ones are even worse...
TS2912 wrote:
I used to fly regularly between Singapore and San Francisco and quickly chose Singapore Airlines over United Airlines despite the lower fare offered by the latter. The difference in attitude was evident at every step.
VladTzepu wrote:
Why there is a certain thing that a unionized workforce brings costs up?
Sunday, April 5, 2009
2009年4月1日 Gmail5岁生日
Gmail turns 5
Thursday, April 02, 2009 6:13 PM
Posted by Todd Jackson, Gmail Product ManagerFive years ago yesterday, Gmail starting giving people a gig. What started as an internal tool for Google employees is now used by tens of millions of people around the world in 52 languages.
In honor of the occasion, you may have noticed a little cake on the Gmail homepage today.
We wanted to put it there yesterday, but given that Gmail launched on April Fool's day 2004 and has a history of joking around on April 1st since then, we did something else instead.
In all seriousness, we want to give a big thank you to all of you who use Gmail every day, to those who've been around since the beginning, to those who were using an AJAX app before the term AJAX was popular, to those who started chatting right in your email and then video chatting a couple years later, to those who changed your theme on day one, and to those who have turned on some of the 43 experimental Gmail Labs features (and put up with the occasional bugs they introduce)...we couldn't have gotten here without you. Thanks.


